Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Best place for a good relaxing holidays

Reservation service:
Very good

Date: May 10, 2012
written by: David Cohen

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Гостиница очень хорошее, брали Delux, хорошие номера с видом на бассейн, все что нужно в номере есть. Нам понадобился утюг, его в месте с доской принесли и не забирали пока мы не уехали. Полотенца и бельё меняли ежедневно, уборка хорошая, персонал супер, приветливый и улыбчивый. Самый большей плюс это расположение, по прямой три минуты и ту у моря. Спасибо большее персоналу нам очень понравилось.

Reservation service:
Бронирование лёгкое, выбрал гостиницу и номер, потом вводишь номер карты (лучше с мастер карт)и через короткое время присылают ваучер на твое имя и все с этим ваучером и паспортом подходишь на ресепшен и все ты уже в номере.

Date: Mar 27, 2012
written by: Khizhuk Alexey

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
It s a very nice hotel, clean and with friendly staff. It s quite and only 2 minutes walking distance from the beach. We can totally recommend this hotel and we had a very good time there. It s also great that you have free wifi in every room.

Reservation service:
Very good service

Date: Mar 18, 2012
written by: Miriam&Rebekka

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Thank you very much for your hospitality. We were very enjoying to stay at your hotel during our holidays in phuket. Very delighted and will recommend your hotel to our friends.

Reservation service:
Comments from our side that sometimes for some reasons when you can not travel to the booking was made, it should be a chance to cancel or change the booking with some fees..

Date: Feb 10, 2012
written by: Elena Savelyeva

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Great vacation, nice friendly staff,service with a smile. Love the location to all the great restarants and night life. Walking distance to everything. negatives were that non-smoking rooms smelled like smoke. Elevators were too small but for the price and location would stay there again.

Reservation service:
Fast convenience

Date: Nov 19, 2011
written by: Khammany Rathamone

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
The resort was close to the beach and also close to places to eat. There were many Europeans that didn t speak English. Breakfast there wasn t much variety in the 2 weeks that we stayed. The beds were like sleeping on a brick. Did ask for a soft top bed but they only put a blanket on the bottem. We stayed in a pool access room and it was very noisy. people swimming at midnight. Even though its not busy they will charge you for every hour past midday that you check out. our leaving time was 2pm. The free internet was poor and slow. we couldn t connect with our own computer even though they gave us the pass word. You had to use there computers to connect to the internet and it was slow.

Reservation service:
Very good

Date: Oct 18, 2011
written by: Leanne Simpfendorfer

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Superior room quite old, but ok Will try pool view/pool access next time, look so much better.

Reservation service:
Great!!

Date: Oct 10, 2011
written by: Witchayaporn C.

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
We booked this hotel based upon its reviews and recomendations through both sawasdee.com and tripadvisor. It did not however meet up to expectations, I guess this is the hazard of reading glowing reviews, you get your hopes up. On arrival the staff were professional, but largely unfriendly/unsmiling which was surprising when compared with our past stays in thailand, however the welcome drink was refreshing. The room was a good size, with seperate bath and shower which is nice, supplied with in room safe, free daily water, coffee tea making facilities. The lovely pink feature wall was water stained roof to bed height from what appeared to be a leak from the room above at some time. The bathroom fixtures (shower and bath) at one time I believe would have been chromed, but over time and cleaning (I imagine) were tarnished flaking and rusted, resulting in an akward multi directional shower spray. The pool is small but adequate, however placed within the centre of the hotel so is shaded for much of the day by the buildings, hard for tanning purposes ;) also while we were there the water had a greasy film visible flaoting on the water so we only used the actual pool once and promptly got out on seeing this. Luckily the hotel is centrally located within kata beach with a short 5 min walk to the beach, and a 3min walk to main road, 7/11 s, taxi/tuktuks, restaraunts, and most importantly banana pancake vendors. Breakfast was fine - simmilar fare daily, selection of cereals, cooked meals, eggs on request etc... and only a very short walk not at all an inconvenience. We only stayed the nights booked through sawasdee and then found another hotel that we were happier with at the same cost. The things I have to complain about probably wouldnt have been such an issue had I not expected more, we have stayed in and enjoyed other hotels listed on sawasdee within kata beach - with lower ratings/feedback than the sugar palm so we were expecting something a cut above, sadly we ended up back at one of the other locations.

Reservation service:
Booking was good no problems during transaction or on arrival.

Date: Oct 06, 2011
written by: Ali P

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Fantastic place to stay, in the hub of kata beach close to the beach and surrounded by many places to eat. Vry clean and comfortable rooms and friendly staff. We had a room with balcony that overlooked the street, great for people watching and not too noisy either.

Reservation service:
Very easy with no hassles

Date: Aug 31, 2011
written by: Leisa hopkins

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
優點:酒店位置超方便,2分鐘唔使便到海灘,房間夠大夠舒服,酒店免費wifi都幾快,酒店杯welcome drink好好飲~~ 缺點:停車場太細,酒店泳池比房間圍住搞到太陽哂唔到,早餐太一般兼餐廳太多蒼蠅和蜜蜂(尤其果砵果jam)見到都唔敢食,另外在房內千萬不要放已開口食物過夜,否則會引來超多螞蟻

Reservation service:
very nice!very friendly!booking very easy~~~~

Date: Aug 04, 2011
written by: Wong Tik Sang

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Sugar Palm is very clean & modern. the staff are friendly. This was my second time staying here. The location is excellent. I would stay here again and will recommend it to others. Very happy.

Reservation service:
Booking was very smooth. No problems.

Date: Jun 09, 2011
written by: Tracy Rowe

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Bra hotell för resande utan barn men vi saknade en barnpool , lekrum mm. Annars toppen läge nära till stranden , trevlig personal.

Reservation service:


Date: Apr 06, 2011
written by: Hanie Roed

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Good location, in the center town, at 100 m from the nice beach of Kata but in a quiet area. Very modern design in Miami style . Good breakfast but oustide the hotel, in the street.

Reservation service:


Date: Mar 24, 2011
written by: Olivier COLSON

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
great place to stay. Friendly, clean and close to every thing

Reservation service:
very helpful

Date: Feb 14, 2011
written by: Zara Parmaksiz

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
A good place to stay if the room is poolside. If not, you may be over some street noise from shops along the drive up to the hotel. I had a bad light bulb that was not fixed while I was there, and I did mention it to staff. Nice bathrooms, good bed, good TV with limited stations. Staff were friendly. Good breakfast buffet. Coffee shop is good for people watching in the evenings. Although their web site says there is a shuttle to the airport, it is not free, cost 900 baht.

Reservation service:
The booking service worked fine.

Date: Feb 05, 2011
written by: John Mayer

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Very nice hotel, only 2 min to the beach. And right in the middle of shopping. Busstation right outside. The room was fresh,a large safetybox, nice bathroom. Good service and a wonderful breakfast.

Reservation service:


Date: Jan 25, 2011
written by: Jessica Stigebrandt

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Sugar Palm Resort Kata Resort was an exceptionally nice experi8ence. The room was lovely, clean and quiet! The staff especially the security guys were very helpful to us many times. We had a wonderful stay and will be back next year. Especially enjoyed the free internet service great to stay in touch with home. Thank you all!

Reservation service:
Very helpful with our booking, no problems!

Date: Aug 21, 2010
written by: Antoinette Stafford

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
The hotel was clean,big bedrooms suitable for families with children as well.The staff was gentle and kind.Nothing to regret about it.I will go back again as soon as possible.

Reservation service:
All was okay.

Date: Aug 31, 2010
written by: Manuel from Italy

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
The hotel was more than we expected from a 3 star hotel. Rooms were spacious and comfortable. The staff was very helpful and kind. As for location it was very convenient, if you want to reach the beach in 2 minutes. You can hire a motorbike from the hotel and visit every spot of the island. If you are someone like me who doesn t want to think about what to eat and search for a place for breakfast, the breakfast served in the hotel can satisfy you. Otherwise it is the same stuff every morning.

Reservation service:
Sawasdee was the best choice, we got what we asked for. The transportation service, which is an exception from other travel and booking websites, was excellent with aircon and smooth music.

Date: Aug 06, 2010
written by: SIMTEN KILIC

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
We had an opportunity to check the quality of two hotels from Kata network - Sugar Palm Resort & Spa and Sugar Palm Grand Hillside. If you want to have a more relaxed & secluded vacation, you want to choose Grand Hillside: nice view, a fresher air due to elevated location yet rather specific Spartan interior. Also, it s rather hard to go uphill for children and elderly. The only bad thing about Sugar Palm Resort & Spa is a poor sound isolation. If someone decides to splash in pool during daytime, you ll hardly get your after-dinner nap. The breakfast is better than that in Hillside - soups are very good, two types every morning and never repeat throughout the week. The reason for this is the the breakfast is being done in Mali restaurant. We would recommend you Mali for dinners for their quality & pricing. Have a nice vacation!

Reservation service:
Very efficient and ready to cater any request.

Date: Jul 30, 2010
written by: Irina Lomako

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Unfortunately, this hotel did not measure up with our expectations. Our room seemed to be nice at first glance however after a few minutes we became aware of houndreds of ants near by the balcony. We called the reception to tell them we had insects in our room. A few minutes later a very unfriendly staff member came in spraying anti-insect spray into our room. We went down to see the reception staff to tell them we can t occupy our room because of the smell of the spray. They told us not to enter the room for about 2 hours and then we should be fine. It was 8 o clock at night and we did not want to go anywhere so we told them that it was not our problem to have ants in our room and that we would like to have another one. They told us they were booked out. Well, we were starting to get quite angry so that suddenly there was a room available for us....end of story is that we got the other room but we had to change rooms again the next day. we just felt like being treated very rudely, which was a very new thai- experience...additionally the location is not very good, the only exception are some nice restaurants in the neighbourhood. We would not stay there again!

Reservation service:
excellent

Date: Oct 22, 2010
written by: Eva Christina Lienen

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Nice small hotel and great value for money with the current low season discounts (July). My travelling buddies and I all loved the pool access room , straight from the balcony into the pool. Comfortable bed. Location is great for Kata, only 3 minutes walk to the beach. Only a handful of tv channels, but a DVD player in the room. Beach was a bit rough at this time of year (good if you like a bit of surfing though). Ate some really ordinary food at the nearby restaurant (not Sugar Palms Mali but the other one across the laneway). Good massage just outside the reception area. Good place to stay for a few nights before heading over to Phi Phi

Reservation service:
really good service from Sawasdee this time, the customer service officer responded promptly to several of my emails asking further questions about additional bookings and hotel pickups - thanks

Date: Jul 11, 2010
written by: jennifer redden

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Stayed in the poolside access room and really enjoyed it. The only gripe with the pool is that it wasn t large or deep but that is a minor issue. The staff were very friendly and always smiled, and they even booked my accommodation at the Sugar Palm Karon Beach Resort via phone for me (Kata Beach and the Sugar Palm Kata Resort is nicer than Karon beach and the resort there). Very convenient for the beach, restaurants, banks. All in all good value, good staff and great location and would not hesitate to return.

Reservation service:
The transfer from the airport to the resort that I booked through the sawadee website was a rip-off. Taxis at the airport were charging half what I paid.

Date: Jul 12, 2010
written by: Michael Vast

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
Tidigare har jag bott på det närliggande hotellet Sugar Palm Grand Hillside. Jämför man dessa hotell är skillnaden enorm. På detta hotell är rummen långt i från lika fräscha och moderna. Man betalar mycket mer för boendet. Vid frukostbuffén flyger det in fåglar och knaprar åt sig föda, utan att personalen vidtar några som helst åtgärder. Vissa grejer var dock täckta med lock, men mot bakgrund av de återkommande fåglarna, borde alla maträtter vara täckta med lock så att fåglarna inte ens kom åt slevarna som man tog maten med. Under vistelsen hade de gratis WiFi. Brukar kosta, men detta bjuder de kanske på under lågsäsongen? Bastun och hissen var trasig. Hissen lagades påföljande dag. Ångbastun var inte på under de tider den skulle vara på. Kommer ej tillbaka till detta hotell mer.

Reservation service:


Date: Jul 06, 2010
written by: Tim Söderström

Sugar Palm Kata Resort & Spa

Accommodation and facilities:
best hotel best location best price and everyting bout this hotel is great especially the pool excess room.really enjoy my stay.been coming back to this hotel every year for the past 4 years

Reservation service:


Date: Jun 13, 2010
written by: Shaifulhaq Bin Ahmad ishak