Gateway Hotel

Accommodation and facilities:
This hotel is one of the worst i have stayed, from the time we arrived i knew we would not enjoy our stay. when we checked in the lady wanted me to pay for the internet wireless service, i told her it was free on the booking site so she did not charge me, but she seemed not happy about it. When we arrived it was quite hot so we decided to have a swim, SHOCK HORROR, the pool water was green and the tiles had green slim on them, the bottom of the pool was very dirty, when i complained to one of the staff she just smiled, so i went to the office and was told the pool was under maintenance, that was a lie, it had not been cleaned for a long time.After i complained my thai g/f over heard one of the staff say to another, WHY DO WE NOT CLEAN THE POOL. So ok i thought i would go to the fitness centre, another shock, NO FITNESS CENTRE although it said they had one on their brochure. So for something to do, i decided to watch tv, you guessed it another shock, NO ENGLISH CHANNEL, not ONE. I asked to speak to the manager and was only able to talk to her on the phone, as i had to pay in advance with Sawadee.com i asked for my money back, but she declined and instead up graded us to the suite which was just the same as the standard room but bigger. The WHOLE hotel is very old and in need of a refurbish badly. I was the only foreigner there,and the breakfast reflected this, the only thing they had was fried eggs( cold). NO cereal, NO bacon, very very ordinary, i like thai food, but not for breakfast. I do not know who or how they rate this hotel, it was 4 anda half on Sawadee.com, i would say 2 at the most. The internet kept cutting out, so they connected LAN, it was better than the wireless but VERY VERY SLOW. so slow i could not be bothered using it. Be warned, DO NOT stay at this hotel, you WILL be sorry. For some reason Sawadee .com do not have any other hotel on their books in Phayao, there are many guest houses that looked nice and clean along the lake, so maybe if you google guest houses in Phayao you might find some. The only good thing about this hotel was the Staff were quite friendly and tried their best to help solve all the problems we encountered, also very close to the bus stop and town. And for me Phayao was very old and un-interesting and very little to do, i would not go back again.

Reservation service:
If i were Sawadee.com, i would seriously consider taking this hotel of your web site, it will do your business harm. Also check with them why they advertise a fitness centre and do not have one.

Date: Mar 13, 2012
written by: graeme mervyn melotte

Gateway Hotel

Accommodation and facilities:
Bad experience with a clog toilet. Room Carpet need cleaning. All hotel staff were very helpful and friendly.

Reservation service:


Date: Jun 09, 2011
written by: Kwan